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Hilton Reviews
Reviews and experiences from TopCashback members who have shopped with Hilton.
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Hilton Reviews
Date: Newest First
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Lowest Star Ratings
Never tracks, claims never go through
Hilton should come off cashback sites rather than scamming its customers like this!
peter32847 | Oct 13, 2024
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Don’t bother. Scam
100% failure rate despite following all the rules. Clearly Hilton have no interest in honoring their obligation. topcashback wash their hands of the process and blame Hilton. Avoid
Crazyhorse777 | Oct 11, 2024
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Won't track and support wouldn't stand on your side
Won't track and support wouldn't stand on your side
jesseet | Oct 11, 2024
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Add me to the list...
... of people not receiving their Hilton CashBack. I thought I did it right - start with TCB. Click thorough to Hilton.com. Start the transaction from zero. Choose a confirmed Brand (Hilton Resort). Add to cart. Don't use a special rate. Complete transaction. Wait three months. Final result - $0.00 Confirmed. Lost out on 4% of $576.
Brad212 | Sep 25, 2024
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Doesnt not track - book elsewhere or use another portal
Doesnt not track - book elsewhere or use another portal
Doesnt not track - book elsewhere or use another portal
mrodsi | Sep 20, 2024
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Doesn't work
None of my bookings have been tracked. From what I can see in the reviews it seems like a wide issue. You should really fix this or remove Hilton entirely. This is just a bad experience.
fr3ddy | Sep 18, 2024
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Never ever tracks
Never tracked in my 10+ bookings. Topcashback agents are not helpful with this, and couldn't be bothered anyway even with all the reviews. Could not even attach or link video proof of me clicking through and following all the steps in the submit missing claim form. See below, everyone who submits a missing claim gets denied anyway by Hilton - what's the point? I would give 0 stars if I could. Marriott and IHG track and pay out without issues.
pzj20012 | Sep 18, 2024
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Wish your luck
Calims are often denied. I cannot see any consistency with what's in and what's out.
KomatsuYuko | Sep 14, 2024
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Worst for cashback, never paid out
More than 5 stay I used via TCB and never appeared at cashback list. I reported from missing cashback and no update more than 6 months. Never ever use Hilton for cashback.
Reitoumikan | Aug 23, 2024
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Scam, never pays out
TCB shouldn't keep Hilton on their site when it's a complete scam. They deny all claims.
scaevolat1 | Jul 25, 2024
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Hilton Cashback is a SCAM
Claims always denied. Hundreds upon hundreds of dollars unpaid. As a Hilton Diamond member who spends around $20,000 annually with Hilton, this will be my last stay with them and I'll be switching to a competitor.
mrkelley83 | Jul 13, 2024
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Book the Hilton Rate and Get Denied on Cash Back
Looks like the other folks posting here, no cash back. Who knows why.
deepcashback | Jul 07, 2024
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Randomly declines cashback
Yep, same problems as before the CB hiatus ... you book a BAR rate at a Hilton hotel (should earn), it tracks correctly and then Hilton randomly denies it. Don't fall for this Hilton cashback scam - go with Marriott and other chains instead
fischchr | Jun 30, 2024
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Great merchant, cashback takes forever
Takes a REALLY long time to get the cashback. Hotels should ideally be a few weeks since the stay was done and there is no returns/chargebacks possibility.
warriorsf | May 20, 2023
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Always denies claims
We have stayed at Hilton several times and always followed the TopCashBack procedures to ensure our reservations were tracked. However, every time we have to submit a missing cashback claim, and Hilton always denies the claims no matter what. Sad.
bradhfl | Mar 21, 2023
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To often denied cash back.
perheie | Dec 09, 2022
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Had a $5,000 transaction on Hilton via TopCashback which were untracked and when claimed, told that TopCashback was not the last referral :( Lost a lot of cashback because of that. It's useless to have the highest % rate if it doesn't track :(
greatdeal | Jul 21, 2022
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Hilton has never paid a cash back. I don't waste my time!!!!!!
alicejones | Jun 19, 2022
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Great hotels, track/ cashback was slow
sidesix | Aug 30, 2019
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nice and i like it and its been great
twaii1208 | Aug 29, 2019
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nice, so far so good, i think its fine
twaii1208 | Jul 28, 2019
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It is not easy to get cash back with Hilton. It takes several months and many times there are multiple entries in my earnings section with a $0 payable from Hilton. Its hard to track what I get cashback on and what I don't, especially since I use them often. When Ive followed up in the past, there was finally a payout, but its difficult to track and takes a very long time. Ive been told I just have to wait, even when its been nearly a year before any action.
Nellielugo9 | Jun 23, 2019
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Issue was with retailer not topcashback. It took 6 months for the cash back to appear after multiple customer care requests.
prtikkdm | Jun 14, 2019
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Didn't automatically track, but paid on time
sidesix | Jun 07, 2019
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