Hilton Reviews and Feedback
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Hilton Reviews

Reviews and experiences from TopCashback members who have shopped with Hilton. Log in to review
Hilton Reviews
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Never tracks. Topcashback agents don't care
Title. Topcashback agents have been very unhelpful as though they have no education or any sense.
  pzj20012 | Dec 22, 2024 Report Abuse
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Never pays
Out of 5 different bookings I've made with Hilton through TopCashback, none have gone through. All my claims were rejected as "non-commissionable", despite Hilton reps confirming to me that the orders ARE commissionable. Ridiculous and deceiving practices
  Member837794023149 | Dec 21, 2024 Report Abuse
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Rejected
Rejected claim even though I had done it correctly.
  Member236321661228 | Dec 09, 2024 Report Abuse
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Useless
All bookings declined after starting a claim. Will never use Topcashback for Hilton again.
  Member840717544750 | Dec 08, 2024 Report Abuse
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Never tracks, claims never go through
Hilton should come off cashback sites rather than scamming its customers like this!
  peter32847 | Oct 13, 2024 Report Abuse
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Don’t bother. Scam
100% failure rate despite following all the rules. Clearly Hilton have no interest in honoring their obligation. topcashback wash their hands of the process and blame Hilton. Avoid
  Crazyhorse777 | Oct 11, 2024 Report Abuse
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Won't track and support wouldn't stand on your side
Won't track and support wouldn't stand on your side
  jesseet | Oct 11, 2024 Report Abuse
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Add me to the list...
... of people not receiving their Hilton CashBack. I thought I did it right - start with TCB. Click thorough to Hilton.com. Start the transaction from zero. Choose a confirmed Brand (Hilton Resort). Add to cart. Don't use a special rate. Complete transaction. Wait three months. Final result - $0.00 Confirmed. Lost out on 4% of $576.
  Brad212 | Sep 25, 2024 Report Abuse
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Doesnt not track - book elsewhere or use another portal
Doesnt not track - book elsewhere or use another portal Doesnt not track - book elsewhere or use another portal
  mrodsi | Sep 20, 2024 Report Abuse
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Doesn't work
None of my bookings have been tracked. From what I can see in the reviews it seems like a wide issue. You should really fix this or remove Hilton entirely. This is just a bad experience.
  fr3ddy | Sep 18, 2024 Report Abuse
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Never ever tracks
Never tracked in my 10+ bookings. Topcashback agents are not helpful with this, and couldn't be bothered anyway even with all the reviews. Could not even attach or link video proof of me clicking through and following all the steps in the submit missing claim form. See below, everyone who submits a missing claim gets denied anyway by Hilton - what's the point? I would give 0 stars if I could. Marriott and IHG track and pay out without issues.
  pzj20012 | Sep 18, 2024 Report Abuse
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Wish your luck
Calims are often denied. I cannot see any consistency with what's in and what's out.
  KomatsuYuko | Sep 14, 2024 Report Abuse
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Worst for cashback, never paid out
More than 5 stay I used via TCB and never appeared at cashback list. I reported from missing cashback and no update more than 6 months. Never ever use Hilton for cashback.
  Reitoumikan | Aug 23, 2024 Report Abuse
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Scam, never pays out
TCB shouldn't keep Hilton on their site when it's a complete scam. They deny all claims.
  scaevolat1 | Jul 25, 2024 Report Abuse
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Hilton Cashback is a SCAM
Claims always denied. Hundreds upon hundreds of dollars unpaid. As a Hilton Diamond member who spends around $20,000 annually with Hilton, this will be my last stay with them and I'll be switching to a competitor.
  mrkelley83 | Jul 13, 2024 Report Abuse
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Book the Hilton Rate and Get Denied on Cash Back
Looks like the other folks posting here, no cash back. Who knows why.
  deepcashback | Jul 07, 2024 Report Abuse
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Randomly declines cashback
Yep, same problems as before the CB hiatus ... you book a BAR rate at a Hilton hotel (should earn), it tracks correctly and then Hilton randomly denies it. Don't fall for this Hilton cashback scam - go with Marriott and other chains instead
  fischchr | Jun 30, 2024 Report Abuse
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Great merchant, cashback takes forever
Takes a REALLY long time to get the cashback. Hotels should ideally be a few weeks since the stay was done and there is no returns/chargebacks possibility.
  warriorsf | May 20, 2023 Report Abuse
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Always denies claims
We have stayed at Hilton several times and always followed the TopCashBack procedures to ensure our reservations were tracked. However, every time we have to submit a missing cashback claim, and Hilton always denies the claims no matter what. Sad.
  bradhfl | Mar 21, 2023 Report Abuse
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To often denied cash back.
  perheie | Dec 09, 2022 Report Abuse
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Had a $5,000 transaction on Hilton via TopCashback which were untracked and when claimed, told that TopCashback was not the last referral :( Lost a lot of cashback because of that. It's useless to have the highest % rate if it doesn't track :(
  greatdeal | Jul 21, 2022 Report Abuse
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Hilton has never paid a cash back. I don't waste my time!!!!!!
  alicejones | Jun 19, 2022 Report Abuse
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Great hotels, track/ cashback was slow
  sidesix | Aug 30, 2019 Report Abuse
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nice and i like it and its been great
  twaii1208 | Aug 29, 2019 Report Abuse
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nice, so far so good, i think its fine
  twaii1208 | Jul 28, 2019 Report Abuse
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