New Year Customer Care Survey 2025

Posted on Jan 02 2025 Posted in Giveaways & Contests, Surveys, Holidays & Seasons, Customer Service

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Group of four friends each holding up a numbered candle for 2025

This one is for all our loyal members here on TopCashback.com! We're interested in improving the overall experience we provide for new and returning users, especially in the new year. And to do that, we need your feedback.

Tell us, which stores do you wish we can add in 2025? How much Cash Back did you earn in 2024? What features do you value most in a Cash Back site? How do you prefer to receive updates about our best Cash Back offers?

Don't be afraid to be honest. Take our brief questionnaire and enter for a chance to win $100! TWO lucky winners will be selected at random on January 7.

Please be sure to submit your email address at the end of the survey to be selected at random. Participants are required to answer every question to be eligible for the giveaway.

If you win, you will be notified via email from our winners@topcashback.com email account. The survey closes on January 6, 2025 at 6 a.m. PT.

Responses are voluntary and will remain confidential. All answers will be compiled together and analyzed as a group. See the full giveaway terms and conditions for more information.

To take our survey, click here!

Comments

Savvy_ShopperJanuary 6 2025, 01:37 1. Tell us, which stores do you wish we can add in 2025?
I wish to see more cash back offers from Amazon and Target.

2. How much Cash Back did you earn in 2024?
I earned a fair amount of cash back in 2024.

3. What features do you value most in a Cash Back site?
The extra bonus rewards and higher cash back feature is pretty awesome!

4. How do you prefer to receive updates about our best Cash Back offers?
I prefer to receive email updates.

FlhareJanuary 5 2025, 18:26 Even if my cashback doesn't track, I can request it and the team will make it appear afterward. Although, it takes a long time.

SilencedJanuary 5 2025, 13:41 Great opportunity, simply two clicks away!

Member1141135242527January 4 2025, 23:31 Great opportunity to earn!!

JasonJulieJanuary 4 2025, 18:38 I would love to get Yeti

andreynodJanuary 4 2025, 18:02 Thank you

igmakhJanuary 4 2025, 14:23 My favorite

neatdealJanuary 4 2025, 10:36 Great cashback website.

Yoyogirl71January 3 2025, 20:22 When ever I do online shopping, I always come to visit TopCashback first to see if the stores available on TopCashback. To my surprise, Topcashback carries tons of stores. Claiming for missing cashback is easy to use as well. Some stores payback is extremely long (e.G. Expedia) and I hope they can improve it.

Member132843016653January 3 2025, 19:01 I love this app. I earn cash back in all of my online purchases.

Member720501379018January 3 2025, 07:29 If something doesn't track, do not expect to get it. Also, keep track of what the posted cb is advertised and what actually lands in your account.

yyyychanJanuary 3 2025, 03:40 I just started my account in December 2024 and have already earned some cashback (pending at the moment). I will explore more here. I hope my favorite shops will offer a higher percentage of cashback.

Thuyvi January 3 2025, 01:54 I use topcashack on most of my online shopping included vacation, cruise, grocery, clothing, school supplies, or anything that’S available. I get cash back from here and use that to repay for my vacation or my future purchase. My kids like the bird game and the bonus cash deal. We saved a lot of money. I’Ve been referring my friends and family members or anyone I meet in my society. Most of people like it and appreciated me. We both get bonus for using topcash. I will continue using it and continue to referral more people. Thanks for giving us a chance to save and to enjoy the life.

FarisyeungJanuary 2 2025, 21:54 Extra bonus

David_ChenJanuary 2 2025, 21:54 1. Tell us, which stores do you wish we can add in 2025?
Any high-end stores are more than welcome.

2. How much Cash Back did you earn in 2024?
A lot

3. What features do you value most in a Cash Back site?
Referral Bonus, $2.50 Bonus, Survey.

4. How do you prefer to receive updates about our best Cash Back offers?
Email and text message.

Member49488773527January 2 2025, 20:43 Amazon. Costco.

tatejensenJanuary 2 2025, 19:16 Amazon, Lululemon

Member626436392424January 2 2025, 15:00 Lululemon, amazon.
I love extra bonus.
Email update is fine.

Member141565182427January 2 2025, 14:07 Am said

CashbugJanuary 1 2025, 19:14 Hope Amazon can offer more cash back from retail, not just subscription.

Quiggs9January 1 2025, 17:04 I used Top Cash Back for several purchases over the holiday - using your app. Not one worked. I should have stuck with RetailMeNot and Rakuten. What a waste.

emcoliJanuary 1 2025, 13:27 Things pending for too long. Purchases made and go into pending then not counting.

Member940821460240January 1 2025, 12:58 Wish to see more cash back from Amazon

MISSCHENGDecember 31 2024, 10:16 Easy click auto cash back on credit card in store and online at participating stores.

Member540035423624December 30 2024, 21:13 Use to be good but then things have started not to track.

NikoleMarieDecember 30 2024, 17:01 I wish to see more cash back from Amazon, Victoria Secrets

Member217989587904December 30 2024, 10:55 I want to see more cashback on Amazon orders. I earned about $40 last year in 2024. I love that you offer specials at times.

Member1229027490617December 30 2024, 10:17 I would like to get paid for the purchases I made which were arbitrarily denied due to things beyond my control, like orders damaged in transit.

Member339664729211December 29 2024, 22:10 Victoria secret

Member1241550293132December 29 2024, 21:41 Coool!!!!

Member136092846708December 29 2024, 17:57 Olly pbc

irene10627December 29 2024, 17:24 Extra bonus

Member229685931238December 29 2024, 10:32 Amazing cash back deals

Member1241546269225December 29 2024, 07:05 Extra Bonus!

Member1241546430302December 29 2024, 06:37 Extra Bonus!

kendallmissyDecember 29 2024, 03:12 Extra bonus

Lindsay1212December 28 2024, 19:48 Thanks TCBusa! Best wishes for the new year! 🍾🥂✨

Member1022262400632December 28 2024, 07:48 Already has all of my favorite stores. I earned over $500. Thank you~

Firas7579December 28 2024, 04:26 Good luck

Member430448052754December 28 2024, 00:33 1. Tell us which stores would you like to add in 2025?
Victoria Secrets and Ikea.
2. How much cashback did you earn in 2024?
Around 200? No referrals, just my personal purchases.
3. What features do you value most on a cashback site?
I like that you always have updates, dynamics, giveaways, contests, games.
4. How do you prefer to receive updates about our best cashback offers?
No email newsletter, for God's sake, just post updates on the front page like you always do.

ianspDecember 27 2024, 20:10 Amazing cash back deals

patdeviDecember 27 2024, 18:16 Roundtable Pizza.
$625
Ability to filter by Payable, Claimed, etc
Via email

nyc_awishkarDecember 27 2024, 17:31 Crazy how every comment down here is "i love it". I have earned a ton of money through TopCashback but lots of my cashback has been declined overtime for no reason. From retailers like Hotwire, Charles Tyrwhitt and countless others. This would not be an issue if I was using Rakuten but you guys don't care. Customer service just says retailer declined even if I am the last click and did everything right. I have to wonder if the additional percent gain over Rakuten is worth it if there's risk of retailers not paying and retailers have no repercussions for not paying.

millen13December 27 2024, 16:29 Love how easy it is to earn! Finding and selecting the store through TopCashback is a breeze. Love getting additional cash back on purchasing I would have made anyways!

Svitlana12345December 27 2024, 13:44 Hello, CashBack,
I love using your service; you are the best. This year, I earned more than $500, and for me, it’S a significant reward. I’M working from Ukraine, and with the ongoing war, this money is incredibly important to me. I really wish there was cashback for Victoria’S Secret, 32 Degrees, and Jomashop.

I recommend your service to my friends and colleagues. You give us in Ukraine the opportunity to earn additional income during these challenging times. Thank you so much!

clphan8December 27 2024, 12:52 It has been helpful during the holidays and has almost every store I shop at.

bhjusticeDecember 27 2024, 11:21 TopCashBack already has all of my favorite stores!

bren76December 27 2024, 08:22 I'm happy with the stores you have already. I earned about $147 for 2024 and I prefer my updates by email.

Vicrod12 December 27 2024, 07:07 ..Yeti ,!

KokemanDecember 27 2024, 06:42 Champ stores