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Viator Reviews

Reviews and experiences from TopCashback members who have shopped with Viator. Log in to review

Viator Reviews
	Why so long to pay? Some of these take way too long to become payable. Purchased 2 trips through the TC website. One was a few days, one says 10 weeks. Purchased both and completed the trips within a few days of each other... why so different?
	1enmare11a \| Nov 19, 2024 Report Abuse
	They will just decline everything. I have used Topcashback for over 5 years. I know how to use it correctly and it always works. However, my transactions with Viator never got tracked. I should have over $50 cash back, but they are denying the claims. Very disappointing. Do not believe the high rate as they would never award it.
	deatinyddd \| Jun 24, 2024 Report Abuse
	denied cash back Used the chrome extension which said cash back was active, yet TopCashBack still denied the $85 cashback.
	Member1138572339204 \| May 08, 2024 Report Abuse
	Cashback doesn't track Don't book using topcashback expecting the transaction to post. I've contacted customer service twice regarding this and the company always denies all claims even when no other sites are used.
	Member33409452023 \| Apr 27, 2024 Report Abuse
	No cash back Did not honor cash back even though I follow proper protocols.
	babylovex99 \| Feb 18, 2024 Report Abuse
	Will not honor cashback I use Topcashback on a weekly basis. I know how to use it correctly and it always works. However, my transaction with Viator never tracked so I submitted a claim. I should have over $60 back but they are denying the claim. Very disappointing. I had read other negative reviews about this issue but I assumed they were from people who did not know what they were doing. Apparently, I was wrong. I will not purchase from this company again.
	Whytni09 \| Feb 14, 2024 Report Abuse
	Company declined cashback due to false reason Viator claimed that the cashback was paid to another referral site. I booked three tours via topcashback, and followed the exact same process via topcashback. However, they declined the last purchase. I followed their and topcashback's rules and polices and still, cashback was declined and no mediation.
	NWW \| Aug 13, 2023 Report Abuse
	Still no cashback after 3 months Estimated 10 weeks, no clear reason for delay of cashback confirmation.
	patrw \| Apr 29, 2023 Report Abuse
	The deal did not appear, the caliper dealt with them for a long time. I had to show the invoice, the return was waiting 4 months.
	markokea \| Feb 07, 2020 Report Abuse
	Easier than what I expect
	ringoau \| May 03, 2019 Report Abuse
	Fast and accurate amount has been updated
	asdf000 \| Apr 15, 2019 Report Abuse
	They falsely turned down my transaction via topcashback. Disappointing experience.
	mannyj \| Apr 10, 2019 Report Abuse
	First experience and was fully satisfied!
	vgonzalez \| May 15, 2018 Report Abuse
	I have made two purchases at the same time, but only one of them was recorded by the website for cashback. I have contacted topCashback, the customer service said that Viator would not entertain missing cash back, which I thought is totally ridiculous. While I appreciate topCashback customer service who have pushed my Amex rewards payable early due to this missing cash back, I still feel Viator's policy is unfair.
	Member107451464524 \| Mar 28, 2017 Report Abuse

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