Summer 2026 Customer Care Survey

Posted on Jun 15 2026 Posted in Surveys, Customer Service, Giveaways & Contests

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Become a TopCashback member for cash back, deals and more free perks. Join TopCashback Free

Congratulations to Jeff P. from Wittmann, AZ and Kyle B. from Washington D.C. for winning the two $100 Cash Back prizes! Thank you all for participating!

To our valued TopCashback.com members: We're committed to making TopCashback as rewarding and reliable as possible. To help us better understand what keeps members engaged and coming back, we'd love your feedback on your experience with Cash Back, tracking and the overall value TopCashback brings to your shopping journey.

Tell us, how valuable is TopCashback to your shopping experience? How much do you understand about Cash Back tracking? How confident are you that your Cash Back will successfully track? What does getting Cash Back mean to you?

Don't be afraid to be honest. Take our brief questionnaire and enter for a chance to win $100! TWO lucky winners will be selected at random on June 22.

Please be sure to submit your email address at the end of the survey to be selected at random. Participants are required to answer every question to be eligible for the giveaway.

If you win, you will be notified via email from our winners@topcashback.com email account. The survey closes on June 22, 2026 at 6 a.m. PT.

Responses are voluntary and will remain confidential. All answers will be compiled together and analyzed as a group. See the full giveaway terms and conditions for more information.

To take our survey, click here!

Photograph of the blog author, Erica Vanni.

by Erica Vanni

Erica Vanni is a Customer Care Specialist at TopCashback who’s passionate about helping members get the most out of their savings. When she’s not assisting shoppers, you’ll find her writing, reading or getting in a good gym session.

Comments

FralickJune 23 2026, 09:43 Missed it.

TopCashback Hi!

We're sorry you missed our survey! Not to worry, we will have plenty of future opportunities, so stay tuned!

Best,
Erica

Member1135416179333June 22 2026, 12:34 Why I Love TopCashback

TopCashback helps me save money every time I shop online. It offers cashback at thousands of stores and brands, making everyday purchases more rewarding.

The platform is easy to use, free to join, and provides a simple way to earn money back on purchases I was already planning to make.

For me, TopCashback is a smart and convenient way to get extra value from online shopping.

TopCashback Hi there,

Thank you for sharing your experience! We're so pleased to hear that TopCashback helps you save money on the purchases you're already making. Making cashback simple, rewarding, and accessible is exactly what we aim for, so it's great to know you're finding value in the platform. Thanks for being part of the TopCashback community, and happy saving!

Best,
Erica :)

Member1138443970737June 22 2026, 10:46 TopCashback has become an important part of how I shop online. I understand the basics of Cash Back tracking and always make sure to follow the correct steps, which gives me confidence that my rewards will be tracked properly. Getting Cash Back feels like earning a bonus on purchases I was already planning to make. It makes shopping more rewarding and helps me stretch my budget further.

TopCashback Hi there,

Thank you for your thoughtful feedback! We're delighted to hear that TopCashback has become a valuable part of your online shopping routine. It's great to know that understanding the Cash Back process gives you confidence in your tracking and rewards. We love helping our members earn Cash Back on purchases they were already planning to make, and we're so pleased it's helping you get even more value from your shopping. Thank you for being a loyal TopCashback member!

Best,
Erica :)

Ассем June 22 2026, 10:01 Отличный сайт! Кэшбэк отслеживается быстро, выплаты приходят вовремя. Благодаря TopCashback удаётся приятно экономить на онлайн-покупках. Рекомендую!

Sam221June 22 2026, 08:08 I love TopCashback it helps a lot when I do shopping online All my earnings points I couldn’t be more grateful.
I highly recommend to everyone that likes and love to shop online.

Member542510453334June 22 2026, 07:21 The best way to maximize your cashback! I love the percentage of return TopCashback gives.

TopCashback Hi there,

Thank you for your feedback! We're thrilled to hear you're enjoying the great Cash Back rates available through TopCashback. Helping our members maximize their savings is what we're all about, and it's wonderful to know you're getting the most out of your shopping. Thanks for being part of the TopCashback community!

Best,
Erica :)

HavirovJune 21 2026, 14:45 It's has been good over the years. The hummingbird games were always fun and brought me back more often. Too bad they dont come up much anymore

Member144246621121June 21 2026, 05:02 It is very easy to connect TopCashback for saving money it is fun enjoy shopping.

BopBrainJune 21 2026, 04:20 I like TopCashback—but for some reason I have to always send messages to get my money in the account. Even though it says that Icliked through—it doesn’t automatically show up

TopCashback Hi there,

Thank you for your feedback. We're glad to hear you enjoy using TopCashback, but we're sorry to learn that you've had to contact support repeatedly to have your Cash Back tracked. We understand how frustrating it can be when purchases don't appear automatically, especially after clicking through correctly.

We appreciate you taking the time to share your experience, and feedback like yours helps us continue working to improve the tracking experience for our members. If you need assistance on future purchases, please feel free to contact me at uscustomercare@topcashback.com.

Best,
Erica

Member634021842930June 20 2026, 23:19 I use TopCashback service in my every purchase and always recommend it to my friends and family. For me it helps to save my money and then for these savings I can buy something for my children. I can’t imagine now my shopping without TopCashback service. It is very convenient and easy to use and easy to make money 💰

Member141613586838June 20 2026, 22:55 Perfect place to shop for cash back,I’m loving it

jillwuji422June 20 2026, 22:08 VERY good and benefits

Madina Karibekova June 20 2026, 21:26 TopCashback is one of the best services I’ve ever used! I’m earning cashback on purchases I would make anyway, which means extra savings with no extra effort. The platform is simple, reliable, and offers great cashback rates. I recommend it to all my friends because it’s an easy way to get money back while shopping online. Love it!

TopCashback Hi there,

Thank you for the wonderful feedback! We're thrilled to hear that TopCashback has helped you earn extra savings on the purchases you were already planning to make. It's great to know you're finding the platform simple, reliable, and rewarding to use. We especially appreciate you recommending TopCashback to your friends—there's no higher compliment! Thank you for being a valued member of our community, and happy saving!

Best,
Erica

Member236286223129June 20 2026, 21:01 I love TopCashback. It let’s me get some money back on things I have to buy and save up cashback to make purchases I actually want to make, which is great in this economy. It helps me feel like I get to treat myself without breaking the bank. Getting cashback means the world!

I understand the cashback tracking pretty well and am very confident with it. I have not had any issues.

Aigerim ZhetibayevaJune 20 2026, 19:42 I really love TopCashback. It’s the perfect example of combining something useful with something enjoyable. Not only do you shop, but you also earn money back. Super! 👍

Mamed5June 20 2026, 19:20 Since I have found the source I realized that TopCashback really helps to earn money for my next purchase. Amazing service. Keep developing!

CK TsuiJune 20 2026, 18:31 good system with good design

MingziJune 20 2026, 18:18 I love this. It makes girl math mathing to my hubby 🤣🤣

Member843147107629June 20 2026, 16:11 I just like it. It works

Member545184383601June 20 2026, 13:37 I am literally getting paid to shop! I make cash back on things I was buying anyway. Recommend to everyone I know.

Member418760060239June 20 2026, 12:33 Like how easy it is to use.

ElizaZhalalovaJune 20 2026, 12:23 TopCashback is an important part of my online shopping. Before making a purchase, I always check if cashback is available because it helps me save money and get extra value from my purchases.

I understand how cashback tracking works and always follow the recommended steps. Most of my cashback tracks correctly, and whenever I need help, the support team is professional and helpful.

I appreciate TopCashback for its reliability, transparency, and the real savings it provides. Thank you for offering such a great service and for valuing your customers.

leinieredJune 20 2026, 10:44 TopCashback works great. I like that it not only shows you ths percent off but other offers for the vendors while shopping.

ebjincJune 20 2026, 10:31 Would say TopCashback very good on percent back compared to most other similar apps. Have used for many years, the referral bonus is GREAT! Wish you would bring back the contest with the flying hummingbird, was lots of fun

Weenbagg1June 20 2026, 09:40 I love TopCashback and recommend to my friends. Compared to other cashback sites, they really do have the best (top) cash back. I think its easy to use and they offer a big variety of stores. It's definitely my go to cash back site!

Member637459719652June 20 2026, 09:31 When looking for Cash Back offers on something to buy, I look first to Top Cash Back it really does provide the best Cash Back Values most of the time. I look forward to seeing what new stores partner with you in the near future.

Helen2026June 20 2026, 09:11 really good and benefits

Junie68June 20 2026, 08:26 I always check TopCashback before purchase something online. The best cash back ratio compare to others. They track very quick and easy to redeem! I love it!

Cvrod2000June 20 2026, 08:03 It takes forever to actually get the cash back. Very disappointed actually

XxplorerJune 20 2026, 07:46 TopCashback is the BEST! Best payout ratio, accurate tracking every time right after shopping and convenient cash out method via VISA virtual prepaid card are key benefits to me.

anhlinh900no1June 20 2026, 07:44 I really like TopCashback,I got the habit to use it before any purchase on line. Really good app to save money.

Yvan202June 20 2026, 07:37 I really like TopCashback,I got the habit to use it before any purchase on line. Really good app to save money.

kiwi77718June 20 2026, 07:03 I'm super comfordinet about TopCashback, When everytime I purchase something on the site. I always try to use TopCashback

KiaraLJune 20 2026, 06:56 I found this program and it has result the best way to earn cash back, faster than the other ones. Nothing but the best.

KarabastJune 20 2026, 06:55 Its working and very simple to use to I dont think u need more from cashback system, its just great

psupcharoenJune 20 2026, 06:53 This is the best cash back program I have been using for long time. Easy to cash out.

kevinzhou666June 20 2026, 06:49 Very happy to use topcashback.com, and reliable about cash back.

Member637403175929June 20 2026, 06:47 TopCashback likes to collect nice bonuses. There are a lot of shops that give good bonuses. Thanks to TopCashback for the cool promotions. I invited my friend and they gave me $50 for it.

Ivan chenJune 20 2026, 06:41 I have been using this software for many years and it is still very useful. I will continue to support it in the future

Vidi69 June 19 2026, 11:31 It really helps when you have absolutely no money at all. It has saved my family on numerous occasions.

Vivek4684June 19 2026, 10:49 Best cashback helps spend more

vbazylewskyjJune 19 2026, 10:30 I've been using TopCashback for about a month now. The browser extension is very convenient. My only complaint is that some Estimated Payment Speed times seem excessive.

ElizaZhalalovaJune 18 2026, 22:56 TopCashback plays an important role in my online shopping experience. Before making a purchase, I always check whether cashback is available through your service because it allows me not only to buy the things I need but also to receive extra value in return. For me, it is a great way to save money and get back a portion of what I spend.

I have a good understanding of how cashback tracking works, so I always try to follow all the recommended steps when making purchases. After placing an order, I carefully monitor the cashback status and regularly check my account.

Overall, I am confident in TopCashback’s tracking system because, in most cases, my cashback is tracked correctly. If there is ever a delay or an issue, I contact customer support. My experience with your support team has always been positive: inquiries are handled professionally, and any issues are resolved fairly.

For me, cashback is more than just getting money back. It is the satisfaction of knowing that my purchases are more rewarding and that I can save extra money for future purchases or small personal treats.

I appreciate TopCashback for its reliability, transparency, and the real value it adds to everyday shopping. Thank you for providing such an excellent service and for organizing contests like this for your users. It shows that you truly value your customers, and that is something I genuinely appreciate.

Member645390730211June 17 2026, 08:45 Just became a member today….since retiring always looking for ways to save money.

TopCashback That's awesome! Congratulations on retirement and we hope TopCashback can help you save! - Erica :)

jhorlbeckJune 16 2026, 06:25 So I've been a member for many years and I can't get the latest $2.50 bonus seriously? I referred so many people. I use this app all the time and they won't let me have this $2.50 bonus. So sad. There's so many companies out there I could use but I've been sticking with this one for now

TopCashback Hi there,

Thanks for bringing this to our attention. You are eligible for the $2.50 bonus, we just need to adjust the link. We apologize for the inconvenience!

Best,
Erica