Highest Cash Back Guarantee: What it Means

Posted on Feb 14 2025 Posted in Money-Saving Tips, Customer Service

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Highest Cash Back Guarantee: What It Means

Smart shoppers know that finding the best deal isn’t just about discounts—it’s about making every dollar count. Whether you’re stacking coupons or keeping tabs on price drops, some money-saving habits become second nature. But losing money on a purchase when you find a higher Cash Back rate elsewhere? That’s why we’re here to help.

With our Highest Cash Back Guarantee, you don’t have to worry about missing out on a better rate. If you find a higher Cash Back rate on a competitor’s site, just let us know—we’ll not only match it, but we’ll beat the offer.

To start the process, you just need to complete a few simple steps.

Step 1:

Visit the claim form page by clicking here.

Step 2:

Fill in the details. Tell us about your purchase, where you found the better rate and the expected Cash Back amount.

Step 3:

Submit your claim. Once sent, you can check your claim’s status anytime in your account.

And that’s it! A quick and easy way to make sure you’re always getting the most from your purchases.

For full details, visit our Highest Cash Back Guarantee page. Thanks for being part of the TopCashback community—we love helping you save!

Photograph of the blog author, Michelle Harris.

by Michelle Harris

Michelle Harris is a copywriter at TopCashback. When she’s not writing about money-saving tips, she enjoys hiking, cooking, and spoiling her chunky cat.

Comments

credizianMarch 8 2025, 11:55 Do you match capitalone shopping offers?

SummFebruary 21 2025, 18:00 I sent it to a friend and it is not giving me any money

groox44February 13 2025, 05:11 Do you match capital one shopping's targeted email offers?

Member1027990312631July 10 2023, 23:10 I am sorry, but you are not competitive at all. While it is true that your cashback rate is higher than your competitor's majority of times, getting that cashback is another story! I never had problems with Rakuten and BeFrugal, and a couple of times that I had missing cashback, they honored it and paid it. With your service, the cash back is often not honored and is blamed on the retailer. Also, the payout time is way too long compared to the other services, and customer service is subpar at best.

TopCashback Hi There,

Thank you for getting in touch.

The payout time will vary depending upon the merchant as each transaction will have a different 'Estimated Payable Speed'.

Also, the main thing that separates us from our competitors is that we never keep a portion of the cashback, meaning we offer 100% Of it to our members.

If you ever have any issues with your cashback, you can always feel free to email me directly to promotions@Topcashback.com and I will always try to resolve the issue quickly and efficiently.

Best Wishes,
Dominique

Jenie palinoJuly 7 2023, 18:42 I don't understand this TopCashback, what it's mean?

TopCashback Hi There,

Thank you for reaching out.

We are a cashback site which means you can earn cashback just from simply shopping at all your favorite stores.

To learn more about TopCashback and what we offer please visit this link: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

Best Wishes,
Dominique

GigiLynnMarch 12 2023, 14:19

And it takes you months to pay us what we've actually earned! Even now, you tell me that I have $10 in my account, but I can't redeem it.

TopCashback Hi There,

If you're still unsure about your cashback, please send me an email to promotions@Topcashback.Com.

Best Wishes,
Dominique

GigiLynnMarch 12 2023, 13:59 And yet you don't even guarantee cashback on purchases that we make through this website! So many times i've been told that my purchases were tracking, but you refused to reward my cashback. So i've stopping using TopCashBack because of all the money i've lost that I wouldn't have lost if i'd used another site.

TopCashback Hi There,

I'm very sorry to hear that you've had issues with your purchases tracking.

Please check to ensure you are following all of the steps outlined in this guide: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

To discuss further, please send me an email to promotions@Topcashback.Com.

Best Wishes,
Dominique

QuadripledipJanuary 8 2023, 19:13 This is why I love TopCashback!

Jennie TroverDecember 24 2022, 08:06
Nice to know. I'll give it a try

yesngoDecember 21 2022, 11:46 Nice to know. I'll give it a try, although it's seldom that another site offers more than you do.

EmcelreaOctober 20 2022, 15:20
Yea i’M not going to spend my time to maybe get more cash back from this site and have a response come back a few weeks later to say it’S not eligible. I already have had several reoccurring issues of cash back getting rejected on TopCashBack and they cannot provide a reason except that the retailer states it is not a valid order or some other bs when I have a valid order number in my email confirmation. Nothing ever happens to me like that on Rakuten. Even if Rakuten has a lower cash back percentage I still have been using that site way more frequently because they never denied my valid cash back orders. Seeing this supposed cashback matching campaign just seems like more deception. They can’T even get the regular cashback to work and now we need to fill out a claim to maybe get a matched cashback? Really? End rant.

TopCashback Hi There,

Thank you for your feedback. If you are having trouble with your purchases frequently failing to track, please do reach out to me directly to promotions@Topcashback.com so that I may try to figure out what is causing this issue.

Best Wishes,
Dominique

ronjon53October 19 2022, 15:34
Here's the problem with these "we'll match it" deals. It requires extra effort on my part to fill out forms or take screen shots or make a phone call or... Whatever.
Too often it's not worth the effort so I just go with the company that actually truly had the best price from the get go rather than jump through hoops to maybe get a dollar or two more cash back.
My time is worth more to me.

swhittinOctober 18 2022, 18:41
Excited and happy to give it a try. Well done!

Julie PetreraOctober 17 2022, 07:55 Can you provide a timeline on when you would get back to a user on this? I find your customer service very slow, and have actually been denied legitimate cashback many times - so I find it very risky to forfeit using another site that pays a higher cashsback to attempt to use yours - as it ends up being up to you, and there could be a denial/Delay in getting the higher cashback. Can you respond to this at all?

TopCashback Hi There.

So our aim is within 24 hours you will get a response and we mostly exceed this and reply well within 15 hours. Also, we are never the ones who decline the cashback, the only reason for a claim or purchase being declined is because we have been refused comission from the retailer. We will always try to investigate and push back when we can prove that the member is in the right. Also, for a quick and efficient response, you can always reach out directly to promotions@Topcashback.com for any customer care needs.

Best Wishes,
Dominique

Julie PetreraOctober 17 2022, 07:42
Can you provide a timeline on when you would get back to a user on this? I find your customer service very slow, and have actually been denied legitimate cashback many times - so I find it very risky to forfeit using another site that pays a higher cashsback to attempt to use yours - as it ends up being up to you, and there could be a denial/Delay in getting the higher cashback. Can you respond to this at all?

AhmadSpiKyOctober 10 2022, 21:42
Do you guys match Honey and its exclusive special offers ?

TopCashback Hi There,

Yes, we do! We actually beat their rates by 10% :)

Best,
Dominique